Privacy Policy

Introduction

When we say "KiwiReviews", "we", "our" or "us", we mean kiwireviews.com, the entity responsible for the processing of your personal data.

When we say "website" or "platform", we mean all websites and applications of kiwireviews.com.

What we do

KiwiReviews is an open review platform. Anyone can read reviews and, once registered, share their experience about a business.

For this reason, when you write a review, both the review and your kiwireviews.com profile will be visible to anyone visiting our platform. By clicking on your profile, visitors can see the country you are in and all the reviews you have written, including the locations and products you have reviewed, as well as any photos or videos you attached. Likewise, if you are a Business user and reply to a review about your company, the reply will also be visible on our platform. Bear in mind that, depending on the information you include in your profile and the username you choose, you may or may not remain anonymous.

Information we collect

We collect the following categories of information:

  • Account data: name, email, password (hashed), country and profile information you provide.
  • Content you create: reviews, ratings, replies, photos and videos.
  • Business account data (if applicable): company name, address, VAT/tax ID, domain, billing details.
  • Support communications: emails and messages you exchange with our support team.
  • Call recordings: incoming and outgoing phone calls to or from kiwireviews.com may be recorded for training, quality-control and compliance purposes. Any personal data disclosed during a call (for example, your name and contact details) is recorded digitally in order to provide the appropriate service.
  • Information from other services, including social networks: you can connect your kiwireviews.com profile with your social-network profiles (for example, Facebook). By doing so, we automatically collect selected information about you from the social network, depending on what you have provided there and your privacy settings for sharing such information.
  • Technical data: IP address, approximate location, device and browser information, cookies, and interaction data about your use of our services and marketing emails.

We sometimes receive information about you from third parties. For example, when you register a kiwireviews.com account through Facebook, the account is auto-populated with the information we receive from there. Similarly, when a business asks us to send you an invitation to review on its behalf, it provides us with your name, email address and a reference number, which may be an order identifier or similar.

We also generate or automatically collect information from your computer or device when you use our services, such as your IP address, approximate location, information about the device and browser used to access kiwireviews.com, and information about your usage and profile, such as your interaction with our platform or with marketing emails.

Controller of your personal data

For all personal data associated with our platform, such as the information you provide when creating an account, leaving a review or submitting a reply, the data controller is kiwireviews.com.

How we use your personal data

We use your personal data to:

  • Provide and operate the platform and its features.
  • Verify identity, authenticate access and prevent fraud, spam and abuse.
  • Moderate content and enforce our terms.
  • Provide customer support and communicate service-related notices.
  • Analyze usage to improve our services (aggregated statistics).
  • Comply with legal obligations.

If you have a user account on kiwireviews.com, we may also use your personal data to:

  • Send review invitations for businesses you have interacted with (when applicable).
  • Personalize your experience on the platform.
  • Send optional marketing communications (only if you have opted in), which you can unsubscribe from at any time.

If you have a Business account on behalf of your company on kiwireviews.com, we will also use your personal data to:

  • Provide the Business features you have subscribed to.
  • Process payments and manage billing.
  • Enable communication with reviewers through the platform.

Legal bases

We process personal data on the following legal bases: performance of a contract (to provide the service), legitimate interests (to keep the platform secure, prevent abuse and improve our services), consent (for optional communications and non-essential cookies) and compliance with legal obligations.

Who we share your data with

Your personal data on kiwireviews.com: We share your reviews on our platform so that other users can read about your experience with a specific business. When you write a review, other users on our platform will be able to see your username, your location (country), all the reviews you have written (including the locations and products you have reviewed and your photos or videos of the products) and other information you have chosen to link to your public profile. They can also see whether you have marked other reviews as "helpful".

Please note that reviews and profile information are indexed by search engines and may appear in third-party search results.

If you have chosen to remain anonymous by not using your real name as your username on kiwireviews.com, please note that information pulled from social networks may reveal your identity in part or in full and make it possible to identify the reviews you have written.

Your personal data on kiwireviews.com when creating a Business account on behalf of your company: When you create a Business account on behalf of your company, we will disclose the name, address, domain and country of your company and any other information you have chosen to link to its public profile.

Service providers

We share personal data with trusted service providers who help us operate the platform (hosting, payment processing, email delivery, analytics, anti-abuse, customer support tools). These providers only process personal data on our behalf and under written contracts that require appropriate security measures.

International transfers

Some of our providers are located outside your country. When we transfer personal data internationally, we use appropriate safeguards, such as standard contractual clauses or equivalent mechanisms recognized by applicable law.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, or as required to comply with legal obligations, resolve disputes and enforce our agreements. Reviews may be kept for the lifetime of the platform to preserve the historical record and integrity of the ratings; you can request removal of your account and reviews as described below.

Your rights

Depending on your jurisdiction, you may have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Modification and deletion: you can correct, edit or delete information through your account. If you need help, you can email us at info@kiwireviews.com.
  • Object or restrict: object to certain processing or ask us to restrict it.
  • Portability: receive your data in a portable format.
  • Withdraw consent: where processing is based on consent, you can withdraw it at any time.
  • Complain: lodge a complaint with your local data-protection authority.

Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. However, no system can be guaranteed to be 100% secure.

Children

Our services are not directed to children under the minimum age required by applicable law. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at info@kiwireviews.com and we will take appropriate steps.

Changes to this policy

We may amend this policy from time to time to reflect changes in our practices or for legal, regulatory or other reasons. We will publish changes on this page and encourage you to review it regularly to stay informed. If we make significant changes, we will provide additional notice, for example by email or through our platform.

Contact us

If you have any question about this policy or how we handle your personal data, you can contact us at info@kiwireviews.com. You can also write to us at our postal address:

kiwireviews.com

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory data-protection authority.