Transparency

How we collect, verify and moderate reviews on KiwiReviews

0
Published reviews
0%
Verified with proof
0
Businesses reviewed
0%
Rejected reviews

📋 How we collect reviews

On KiwiReviews any user can write a review about a business. The process is:

1
Email verification — Users must verify their email with a 6-digit code before publishing. This ensures that every review is linked to a real person.
2
Human review — All reviews are personally reviewed by our team before being published. We reject fake reviews, spam, offensive content or content not based on a real experience. No review is published automatically.
3
Anti-fraud detection — In addition to human review, our automated system analyzes each review for suspicious patterns: duplicate IPs, newly created accounts, company self-reviews, etc. Suspicious reviews are flagged for extra review.
4
Publication — Approved reviews are published and the company is notified so they can respond publicly.

✅ Types of reviews

✓ Verified Review with proof of use

El usuario ha adjuntado una prueba de que realmente ha utilizado el servicio: captura de pantalla, ticket de compra, comprobante de transacción, etc. Nuestro equipo revisa la prueba antes de que la reseña pueda mostrarse como "Verificada".

Standard Review without proof

The user has verified their email but has not attached proof of use. The review still goes through manual moderation and anti-fraud detection. We reject any review that does not appear to be based on a real experience.

Attaching proof is not required, but verified reviews have more credibility and weight in the company's ranking.

🚫 What we do not allow

❌ Fake or fabricated reviews
❌ Reviews written by the company itself
❌ Spam or covert advertising
❌ Offensive or defamatory content
❌ Purchased or incentivized reviews
❌ Identity fraud

💬 Right of reply

All businesses can publicly respond to the reviews they receive. This allows them to share their side of the story and resolve issues transparently.

Businesses can sign up or contact us to claim their profile and access management tools.

🛡️ Independence

KiwiReviews is an independent platform. No business can pay to remove negative reviews or improve their score. Paid plans offer management tools (reply to reviews, analytics, visibility), but they never influence scores or moderation.

When a business appears as "Featured" or there is sponsored content, it is always clearly indicated with the corresponding label.